Get to Know In Order Co. & The Team Behind It with Co-Owners Lisa Myles & Tanya Grovum
Question: Can you tell us a little about In Order Co. and how you help make people’s lives a little easier?
In Order Co. is a full-service professional organizing company with locations in Guelph and Kitchener, Ontario. We specialize in organizing, downsizing, and moving support. We help people who do not have the time, the know how, or the desire to organize, pack or unpack their homes themselves. Our team model allows us to expedite the process from what would often take someone several days, weeks, or months to often a single day. This is how we came up with our tag line- The difference a day can make. We had clients telling us they couldn’t believe what a difference they could see in just one day and that they felt much more relaxed in their homes. We love what we do and we take pride in making people’s homes incredibly functional and beautiful for them.
Question: Tell us…how did you get involved in the business and your partnership?
Both of us left our corporate jobs so we could have more flexibility with our young families. We saw the potential in the professional organizing industry to address the gap for people who desire to be organized but don’t have the time or skills to do so on their own. For several years prior to our merger we both owned separate businesses and belonged to the Professional Organizers in Canada (POC) association, where we met. After a short conversation we realized that we had A LOT in common (it’s a little scary!). Needless to say we got along right from the start. In 2018 we became the co-chairs for the Grand River Chapter of POC and started supporting each other on larger client projects. We quickly recognized that having 2 organizers on a job meant we could be much more efficient, we were able to support our clients better, and our dual personalities brought a light and enjoyable energy to each session. Essentially it was a match made in organizer heaven, getting more done in less time and having more fun along the way! In June of 2019 we made the merge official and In Order Co. was established and we haven’t looked back.
Question: Who are the most common clients, and what problem are they mostly looking to solve?
Our typical organizing client is someone who knows that they want to be organized but has hit a barrier, most commonly time, to complete a project. Most of us live very busy lives and carving out time to properly organize a space (so it stays organized) can be a challenge. Our moving clients are no different. Traditionally sellers prepared their homes for sale and unpacked themselves. However with the demands of life, this has become more of a challenge for people. Instead of stressing about relocation deadlines and living amongst unpacked boxes for weeks, our clients experience the benefits of our moving process and are cooking in their new kitchen on moving day. It’s like having a project manager for your move! Our downsizing clients struggle with decision and physical fatigue that arises from having to go through all of their items and selecting what will be moved. With families living further apart and people working longer, children are not always able to dedicate the amount of time required to downsize their parents. We have also noticed that a lot of seniors want to be independent in this process and enjoy the lightness and energy we bring to this often stressful transition for them.
Question: Can you tell us a story about an impact you had on a client? How did that make you feel?
We have been fortunate enough to help many people and experience many positive reactions when the session is complete. It is by far the best part of our job. As young moms ourselves we relate to women who struggle with keeping a family home organized. As two people who have moved several times, we understand the stress a move can have on someone. One of our recent clients was a single woman moving cities, and downsizing to a smaller house. She lived in a large home and needed help prepping her home for sale and packing on a short timeline. The main goal of our time together was to get the client packed and ready to move quickly, but the reason she was moving was to have a fresh start as she embarked on the next phase of her life. By decluttering and truly downsizing we were able to help our client take what was still important and relevant to the person she is today, not the years of belongings that held no value but were being held onto. We were able to not only remove approximately 4000 lbs of household items that she did not want/need for her new home, but we saved her approximately $2500 in moving costs. Needless to say it paid to hire In Order Co. This resulted in a very happy client, which made us very happy organizers!
Question: When is the best time for a client to start thinking about your services, and how quickly can you help them out?
Typically, our organizing clients reach out when they have reached a point of frustration with their space and are ready to see their space transformed. Some of our clients need support with multiple spaces or their whole home, in which case we book sessions as their calendar allows. Other times, we have last minute requests and are generally able to accommodate. Because our turnaround time is quick we can manage several projects at a time. This also allows us to provide availability general within the same week. Our moving clients are typically faced with a deadline. Clients who are getting ready to put their house on the market, will call us for support with decluttering and prepacking to be ready for photos. Clients who are packing or unpacking typically reach out because there are short on time or there are looking for the extra benefit of moving with a Professional Organizer.
Contact In Order Co.
Lisa Myles, Co-Owner & Tanya Grovum, Co-Owner
Kitchener: 226-339-0475 | Guelph: 519-265-4760
Email: hello@inorderco.com
Website: https://www.inorderco.com/